hexdev
3d19d9189b
- Add `/support` command handler to initiate support flow via direct command (previously only accessible via callback button) - Update `UNDEFINED_MESSAGE` to guide users toward `/support` and `/start` when they use undefined commands
82 lines
2.4 KiB
Python
82 lines
2.4 KiB
Python
import logging
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from aiogram import F, Router
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from aiogram.filters import Command
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from aiogram.fsm.context import FSMContext
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from aiogram.types import CallbackQuery, Message
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from sqlalchemy.ext.asyncio import AsyncSession
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from config import settings
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from keyboards.client import return_to_menu
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from schemas.di import DependenciesDTO
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from services.user_service import UserServiceError
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from states.support import SupportStorage
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from texts import GENERAL_PROCESSING, STANDARD_FALLBACK, SUPPORT_INIT, SUPPORT_MSG_SENT
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router = Router()
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logger = logging.getLogger(__name__)
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@router.callback_query(F.data == "support")
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async def support_init(cb: CallbackQuery, state: FSMContext):
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await state.clear()
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await cb.message.edit_text(text=SUPPORT_INIT, reply_markup=return_to_menu)
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await state.set_state(SupportStorage.prompt)
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@router.message(Command("support"))
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async def support_init_cmd(msg: Message, state: FSMContext):
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await state.clear()
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await msg.delete()
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await msg.answer(text=SUPPORT_INIT, reply_markup=return_to_menu)
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await state.set_state(SupportStorage.prompt)
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@router.message(SupportStorage.prompt)
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async def received_message(
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msg: Message, state: FSMContext, session: AsyncSession, deps: DependenciesDTO
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):
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await state.clear()
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notification_msg = await msg.reply(GENERAL_PROCESSING)
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try:
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await deps.user_service.support_forward_message(session, msg, deps.rw_sdk)
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except UserServiceError:
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await msg.reply(STANDARD_FALLBACK)
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raise
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except Exception:
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await msg.reply(STANDARD_FALLBACK)
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logger.exception("Exception occured while trying to forward a msg to support")
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raise
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await notification_msg.edit_text(SUPPORT_MSG_SENT, reply_markup=return_to_menu)
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await state.set_state(SupportStorage.prompt)
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@router.message(
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F.chat.id == settings.admin_group_id,
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F.message_thread_id.is_not(None),
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F.from_user.is_bot == False, # noqa: E712
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~Command("close"),
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~Command("refpay"),
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)
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async def handle_admin_message(
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msg: Message, state: FSMContext, session: AsyncSession, deps: DependenciesDTO
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):
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await state.clear()
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print(str(msg))
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await deps.user_service.support_answer(session, msg)
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@router.message(F.chat.id == settings.admin_group_id, Command("close"))
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async def close_ticket(
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msg: Message, state: FSMContext, session: AsyncSession, deps: DependenciesDTO
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):
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await state.clear()
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await deps.user_service.close_ticket(session, msg)
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