first com2

handlers/support.py

@@ -0,0 +1,69 @@
+import logging
+from aiogram import Router, F
+from aiogram.filters import Command
+from aiogram.fsm.context import FSMContext
+from aiogram.types import CallbackQuery, Message
+from sqlalchemy.ext.asyncio import AsyncSession
+
+from config import settings
+from dto.di import DependenciesDTO
+from services.user_service import UserServiceException
+from states.support import SupportStorage
+from texts import GENERAL_PROCESSING, STANDARD_FALLBACK, SUPPORT_INIT, SUPPORT_MSG_SENT
+from keyboards.client import return_to_menu
+
+router = Router()
+logger = logging.getLogger(__name__)
+
+
+@router.callback_query(F.data == "support")
+async def support_init(cb: CallbackQuery, state: FSMContext):
+    await state.clear()
+
+    await cb.message.edit_text(text=SUPPORT_INIT, reply_markup=return_to_menu)
+    await state.set_state(SupportStorage.prompt)
+
+
+@router.message(SupportStorage.prompt)
+async def received_message(
+    msg: Message, state: FSMContext, session: AsyncSession, deps: DependenciesDTO
+):
+    await state.clear()
+
+    notification_msg = await msg.reply(GENERAL_PROCESSING)
+
+    try:
+        await deps.user_service.support_forward_message(session, msg, deps.rw_sdk)
+    except UserServiceException:
+        await msg.reply(STANDARD_FALLBACK)
+        raise
+    except Exception:
+        await msg.reply(STANDARD_FALLBACK)
+        logger.exception("Exception occured while trying to forward a msg to support")
+        raise
+
+    await notification_msg.edit_text(SUPPORT_MSG_SENT, reply_markup=return_to_menu)
+    await state.set_state(SupportStorage.prompt)
+
+
+@router.message(
+    F.chat.id == settings.admin_group_id,
+    F.message_thread_id.is_not(None),
+    F.from_user.is_bot == False,  # noqa: E712
+    ~Command("close"),
+)
+async def handle_admin_message(
+    msg: Message, state: FSMContext, session: AsyncSession, deps: DependenciesDTO
+):
+    await state.clear()
+
+    await deps.user_service.support_answer(session, msg)
+
+
+@router.message(F.chat.id == settings.admin_group_id, Command("close"))
+async def close_ticket(
+    msg: Message, state: FSMContext, session: AsyncSession, deps: DependenciesDTO
+):
+    await state.clear()
+
+    await deps.user_service.close_ticket(session, msg)