diff --git a/alembic/versions/5985b2df0830_user_subscription_link_optional_text.py b/alembic/versions/5985b2df0830_user_subscription_link_optional_text.py
new file mode 100644
index 0000000..4598f54
--- /dev/null
+++ b/alembic/versions/5985b2df0830_user_subscription_link_optional_text.py
@@ -0,0 +1,34 @@
+"""user -> +subscription_link optional text.
+
+Revision ID: 5985b2df0830
+Revises: 756210f564a5
+Create Date: 2026-04-09 20:38:15.157762
+
+"""
+
+from typing import Sequence, Union
+
+from alembic import op
+import sqlalchemy as sa
+
+# revision identifiers, used by Alembic.
+revision: str = "5985b2df0830"
+down_revision: Union[str, Sequence[str], None] = "756210f564a5"
+branch_labels: Union[str, Sequence[str], None] = None
+depends_on: Union[str, Sequence[str], None] = None
+
+
+def upgrade() -> None:
+    """Upgrade schema."""
+    # ### commands auto generated by Alembic - please adjust! ###
+    op.add_column("users", sa.Column("subscription_link", sa.TEXT(), nullable=True))
+    op.create_unique_constraint(None, "users", ["subscription_link"])
+    # ### end Alembic commands ###
+
+
+def downgrade() -> None:
+    """Downgrade schema."""
+    # ### commands auto generated by Alembic - please adjust! ###
+    op.drop_constraint(None, "users", type_="unique")
+    op.drop_column("users", "subscription_link")
+    # ### end Alembic commands ###
diff --git a/config.py b/config.py
index 16ea2d4..58324cb 100644
--- a/config.py
+++ b/config.py
@@ -6,12 +6,13 @@ from dotenv import load_dotenv
 load_dotenv(override=True)
 
 
-class settings(BaseSettings):
+class Settings(BaseSettings):
     bot_token: str = Field(alias="BOT_TOKEN")
     postgres_url: str = Field(alias="POSTGRES_URL")
     proxy: Optional[str] = Field(None, alias="PROXY")
     admin_group_id: int = Field(alias="ADMIN_GROUP_ID")
     remnawave_url: str = Field(alias="REMNAWAVE_URL")
+    subscription_url: str = Field(alias="SUBSCRIPTION_URL")
     remnawave_token: str = Field(alias="REMNAWAVE_TOKEN")
     min_devices: int = Field(3, alias="MIN_DEVICES")
     max_devices: int = Field(12, alias="MAX_DEVICES")
@@ -20,4 +21,4 @@ class settings(BaseSettings):
     whitelist_device_threshold: int = Field(6, alias="WHITELIST_DEVICE_THRESHOLD")
 
 
-settings = settings()  # type: ignore
+settings = Settings()  # type: ignore
diff --git a/db/models/users.py b/db/models/users.py
index c69e56d..2ef7a7d 100644
--- a/db/models/users.py
+++ b/db/models/users.py
@@ -1,4 +1,4 @@
-from sqlalchemy import BIGINT
+from sqlalchemy import BIGINT, TEXT
 from sqlalchemy.orm import Mapped, mapped_column
 
 from db.base import Base
@@ -11,3 +11,4 @@ class User(Base):
         BIGINT, nullable=False, unique=True, primary_key=True
     )
     referal_id: Mapped[int] = mapped_column(BIGINT, nullable=True)
+    subscription_link: Mapped[str] = mapped_column(TEXT, nullable=True, unique=True)
diff --git a/handlers/buy.py b/handlers/buy.py
index fa966de..dacc3fe 100644
--- a/handlers/buy.py
+++ b/handlers/buy.py
@@ -1,7 +1,9 @@
+import logging
 from typing import Optional
 from aiogram import Router, F
 from aiogram.types import CallbackQuery
 from aiogram.fsm.context import FSMContext
+from sqlalchemy.ext.asyncio import AsyncSession
 
 from keyboards.client import (
     devices_selector,
@@ -12,22 +14,26 @@ from keyboards.client import (
 from misc.utils import (
     calculate_price,
     convert_int_to_duration,
-    format_support_subscription,
 )
+from schemas.di import DependenciesDTO
 from schemas.subscriptions import SubscriptionPlan
+from services.user_service import UserServiceException
 from states.buy import SubscriptionStorage
 from texts import (
     CALLBACK_FALLBACK,
     CHECKOUT_PAYMENT_CHOICE,
     CONTEXT_REINITIATED,
+    GENERAL_PROCESSING,
     NOTHING_PLACEHOLDER,
     STANDARD_FALLBACK,
     SUBSCRIPTION_DEVICE_SELECTOR,
     SUBSCRIPTION_DURATION_SELECTOR,
+    SUPPORT_MSG_SENT,
 )
 from config import settings
 
 router = Router()
+logger = logging.getLogger(__name__)
 
 
 @router.callback_query(F.data == "buy")
@@ -160,6 +166,36 @@ async def proceed_to_checkout(cb: CallbackQuery, state: FSMContext):
         return
 
     await cb.message.edit_text(
-        CHECKOUT_PAYMENT_CHOICE.format(code=format_support_subscription(ctx)),
+        CHECKOUT_PAYMENT_CHOICE,
         reply_markup=payment_gateways,
     )  # FIXME: temp solution that's incredibly stupid
+
+    await state.set_state(SubscriptionStorage.checkout)
+    await state.set_data({"ctx": ctx})
+
+
+@router.callback_query(F.data == "checkout")
+async def checkout_support(
+    cb: CallbackQuery, state: FSMContext, session: AsyncSession, deps: DependenciesDTO
+):
+    data = await state.get_data()
+    await state.clear()
+
+    ctx: Optional[SubscriptionPlan] = data.get("ctx")
+    if not ctx:
+        await cb.message.edit_text(STANDARD_FALLBACK, reply_markup=return_to_menu)
+        return
+
+    await cb.message.edit_text(GENERAL_PROCESSING)
+    try:
+        await deps.user_service.create_subscription_ticket(
+            session, cb.from_user, ctx, cb.bot
+        )
+        await cb.message.edit_text(SUPPORT_MSG_SENT)
+    except UserServiceException:
+        await cb.message.edit_text(STANDARD_FALLBACK)
+        raise
+    except Exception:
+        await cb.message.edit_text(STANDARD_FALLBACK)
+        logger.exception("Exception occured while trying to forward a msg to support")
+        raise
diff --git a/handlers/menus.py b/handlers/menus.py
index 0118289..1136486 100644
--- a/handlers/menus.py
+++ b/handlers/menus.py
@@ -4,9 +4,10 @@ from aiogram.types import CallbackQuery, Message
 from aiogram.fsm.context import FSMContext
 from sqlalchemy.ext.asyncio import AsyncSession
 
+from misc.utils import format_subscription_link
 from schemas.di import DependenciesDTO
-from keyboards.client import main_menu
-from texts import build_main_menu_text
+from keyboards.client import main_menu, return_to_menu
+from texts import GENERAL_PROCESSING, build_main_menu_text, FAQ_TEXT
 
 router = Router()
 
@@ -27,9 +28,14 @@ async def fetch_referal(
         return
 
     referal = data[0]
-    await deps.user_service.add_user(session, user_id=msg.from_user.id, referal=referal)
+    user = await deps.user_service.add_user(
+        session, user_id=msg.from_user.id, referal=referal, rw_sdk=deps.rw_sdk
+    )
 
-    await msg.reply(build_main_menu_text(), reply_markup=main_menu)
+    await msg.reply(
+        build_main_menu_text(format_subscription_link(user.subscription_link)),
+        reply_markup=main_menu,
+    )
 
 
 @router.message(Command(commands=["start", "cancel"]))
@@ -42,13 +48,48 @@ async def standard_start(
 ):
     await state.clear()
 
-    await deps.user_service.add_user(session, user_id=msg.from_user.id)
+    user = await deps.user_service.add_user(
+        session, user_id=msg.from_user.id, rw_sdk=deps.rw_sdk
+    )
 
-    await msg.reply(build_main_menu_text(), reply_markup=main_menu)
+    await msg.reply(
+        build_main_menu_text(format_subscription_link(user.subscription_link)),
+        reply_markup=main_menu,
+    )
 
 
 @router.callback_query(F.data == "menu:main")
-async def main_menu_cb(cb: CallbackQuery, state: FSMContext):
+async def main_menu_cb(
+    cb: CallbackQuery, state: FSMContext, session: AsyncSession, deps: DependenciesDTO
+):
     await state.clear()
 
-    await cb.message.edit_text(build_main_menu_text(), reply_markup=main_menu)
+    user = await deps.user_repository.get_user_by_id(session, cb.from_user.id)
+    await cb.message.edit_text(
+        build_main_menu_text(format_subscription_link(user.subscription_link)),
+        reply_markup=main_menu,
+    )
+
+
+@router.callback_query(F.data == "update_link")
+async def update_link(
+    cb: CallbackQuery, state: FSMContext, session: AsyncSession, deps: DependenciesDTO
+):
+    await state.clear()
+    await cb.message.edit_text(GENERAL_PROCESSING)
+
+    user = await deps.user_service.update_user_link(
+        session, cb.from_user.id, deps.rw_sdk
+    )
+    await cb.answer("✅")
+    await cb.message.edit_text(
+        build_main_menu_text(format_subscription_link(user.subscription_link)),
+        reply_markup=main_menu,
+    )
+
+
+@router.callback_query(F.data == "faq")
+async def faq(cb: CallbackQuery, state: FSMContext):
+    await state.clear()
+
+    await cb.message.edit_text(FAQ_TEXT, reply_markup=return_to_menu)
diff --git a/keyboards/client.py b/keyboards/client.py
index b17e4c1..3ee70f3 100644
--- a/keyboards/client.py
+++ b/keyboards/client.py
@@ -15,6 +15,7 @@ main_menu: InlineKeyboardMarkup = InlineKeyboardBuilder(
             InlineKeyboardButton(text="Наш Канал", url="https://goo.gle"),
             InlineKeyboardButton(text="Тех. Поддержка", callback_data="support"),
         ],
+        [InlineKeyboardButton(text="🔗 Обновить ссылку", callback_data="update_link")],
     ]
 ).as_markup()
 
@@ -90,7 +91,7 @@ def duration_selector(
 
 payment_gateways: InlineKeyboardMarkup = InlineKeyboardBuilder(
     [
-        [InlineKeyboardButton(text="✍️ Поддержка", callback_data="support")],
+        [InlineKeyboardButton(text="✍️ Перейти в поддержку", callback_data="checkout")],
         [_return_to_menu_btn],
     ]
 ).as_markup()
diff --git a/misc/utils.py b/misc/utils.py
index 1a37242..632e2bb 100644
--- a/misc/utils.py
+++ b/misc/utils.py
@@ -171,16 +171,33 @@ def calculate_price(subscription: SubscriptionPlan):
     ) * convert_duration_to_int(subscription.duration)
 
 
-def format_support_subscription(subscription: SubscriptionPlan) -> str:
+def format_subscription_link(link: Optional[str] = None):
+    return f"<code>{link or '...'}</code>"
+
+
+def format_support_subscription(
+    subscription: SubscriptionPlan,
+    full_name: str,
+    user_id: int,
+    username: Optional[str] = None,
+) -> str:
+    username = format_username(username)
     whitelist_description = "ВЫКЛ"
     if subscription.devices >= settings.whitelist_device_threshold:
         whitelist_description = "ВКЛ (Бесплатно)"
     elif subscription.whitelists:
         whitelist_description = "ВКЛ (Платно)"
 
-    return (
-        f"Подписка на {convert_duration_to_int(subscription.duration)} месяцев.\n"
-        f"Количество устройств: {subscription.devices}\n"
-        f"Белые списки: {whitelist_description}\n\n"
-        f"Итого: {calculate_price(subscription)}₽"
+    return texts.SUPPORT_SUBSCRIPTION.format(
+        full_name=full_name,
+        telegram_id=user_id,
+        username_display=username,
+        duration=convert_duration_to_int(subscription.duration),
+        devices=subscription.devices,
+        whitelist_description=whitelist_description,
+        price=calculate_price(subscription),
     )
+
+
+def get_subscription_link(short_uuid: str):
+    return settings.subscription_url + "/" + short_uuid
diff --git a/repositories/users.py b/repositories/users.py
index ee35aa3..8bcc759 100644
--- a/repositories/users.py
+++ b/repositories/users.py
@@ -16,7 +16,11 @@ class UserRepository:
         return result.scalar_one_or_none()
 
     async def create_user(self, session: AsyncSession, user_data: NewUserDTO) -> User:
-        user = User(id=user_data.id, referal_id=user_data.referal)
+        user = User(
+            id=user_data.id,
+            referal_id=user_data.referal,
+            subscription_link=user_data.link,
+        )
         session.add(user)
         await session.commit()
 
@@ -32,3 +36,14 @@ class UserRepository:
 
         await session.commit()
         return user
+
+    async def update_user_link(
+        self, session: AsyncSession, user_id: int, link: str
+    ) -> Optional[User]:
+        user = await self.get_user_by_id(session, user_id=user_id)
+        if not user:
+            return None
+        user.subscription_link = link
+
+        await session.commit()
+        return user
diff --git a/schemas/users.py b/schemas/users.py
index cd6466c..15f29af 100644
--- a/schemas/users.py
+++ b/schemas/users.py
@@ -5,7 +5,8 @@ from typing import Optional
 @dataclass
 class NewUserDTO:
     id: int
-    referal: int
+    referal: Optional[int] = None
+    link: Optional[str] = None
 
 
 @dataclass
diff --git a/services/rw.py b/services/rw.py
index 03acf7d..70c65b6 100644
--- a/services/rw.py
+++ b/services/rw.py
@@ -26,6 +26,7 @@ class RWUserInfo:
     hwid_device_limit: Optional[int]  # None = unlimited
     active_squads: list[dict]  # [{"uuid": "...", "name": "..."}]
     description: Optional[str]
+    short_uuid: str
 
 
 # ─────────────────────────────────────────────────────────────────
@@ -61,6 +62,7 @@ def _parse_user(user_dto) -> RWUserInfo:
         hwid_device_limit=user_dto.hwid_device_limit,
         active_squads=active_squads,
         description=user_dto.description,
+        short_uuid=user_dto.short_uuid,
     )
 
 
diff --git a/services/user_service.py b/services/user_service.py
index 8cd9466..13a4b07 100644
--- a/services/user_service.py
+++ b/services/user_service.py
@@ -1,11 +1,14 @@
 from typing import Optional
+from aiogram import Bot
 from aiogram.types import Message, ReactionTypeEmoji
+from aiogram.types import User as TelegramUser
 from sqlalchemy.ext.asyncio import AsyncSession
 from remnawave import RemnawaveSDK
 
 from config import settings
 from db.models.tickets import TicketStatus
 from db.models.users import User
+from schemas.subscriptions import SubscriptionPlan
 from schemas.tickets import NewTicketDTO
 from schemas.users import NewUserDTO, TicketCreator
 from repositories import UserRepository
@@ -84,16 +87,76 @@ class UserService:
         )
 
     async def add_user(
-        self, session: AsyncSession, user_id: int, referal: Optional[int] = None
+        self,
+        session: AsyncSession,
+        user_id: int,
+        rw_sdk: RemnawaveSDK,
+        referal: Optional[int] = None,
     ) -> User:
         user = await self.user_repository.get_user_by_id(session, user_id)
         if user:
             return user
 
+        rw_user = await get_user_by_telegram_id(rw_sdk, user_id)
+        link = utils.get_subscription_link(rw_user.short_uuid)
         referal = int(referal) if str(referal).isdigit() else None
-        model = NewUserDTO(id=user_id, referal=referal)
+
+        model = NewUserDTO(id=user_id, referal=referal, link=link)
         return await self.user_repository.create_user(session, model)
 
+    async def create_subscription_ticket(
+        self,
+        session: AsyncSession,
+        user: TelegramUser,
+        subscription: SubscriptionPlan,
+        bot: Bot,
+    ):
+        ticket = await self.ticket_repository.get_available_ticket_by_user_id(
+            session, user.id
+        )
+
+        if ticket:
+            try:
+                await bot.send_message(
+                    chat_id=settings.admin_group_id,
+                    message_thread_id=ticket.thread_id,
+                    text=utils.format_support_subscription(
+                        subscription, user.full_name, user.id, user.username
+                    ),
+                )
+                return
+            except Exception:
+                await self.ticket_repository.update_ticket_status(
+                    session, ticket, TicketStatus.CLOSED
+                )
+                raise
+        creator = TicketCreator(id=user.id, username=user.username)
+
+        ticket_dto = NewTicketDTO(
+            creator_id=user.id,
+        )
+        ticket = await self.ticket_repository.create_ticket(
+            session, ticket_data=ticket_dto
+        )
+
+        thread = await bot.create_forum_topic(
+            settings.admin_group_id,
+            self.format_ticket_name(
+                creator, ticket_id=ticket.id, status=TicketStatus.PENDING
+            ),
+        )
+        ticket = await self.ticket_repository.update_ticket_thread_id(
+            session, ticket, thread.message_thread_id
+        )
+
+        await bot.send_message(
+            chat_id=settings.admin_group_id,
+            message_thread_id=ticket.thread_id,
+            text=utils.format_support_subscription(
+                subscription, user.full_name, user.id, user.username
+            ),
+        )
+
     async def support_forward_message(
         self, session: AsyncSession, msg: Message, rw: RemnawaveSDK
     ):
@@ -195,3 +258,14 @@ class UserService:
         await msg.bot.close_forum_topic(
             settings.admin_group_id, message_thread_id=thread_id
         )
+
+    async def update_user_link(
+        self, session: AsyncSession, user_id: int, rw_sdk: RemnawaveSDK
+    ) -> Optional[User]:
+        rw_user = await get_user_by_telegram_id(rw_sdk, user_id)
+
+        link = utils.get_subscription_link(rw_user.short_uuid)
+
+        user = await self.user_repository.update_user_link(session, user_id, link)
+
+        return user
diff --git a/states/buy.py b/states/buy.py
index 078dd2b..7ac22a7 100644
--- a/states/buy.py
+++ b/states/buy.py
@@ -4,3 +4,4 @@ from aiogram.fsm.state import StatesGroup, State
 class SubscriptionStorage(StatesGroup):
     devices = State()
     duration = State()
+    checkout = State()
diff --git a/texts.py b/texts.py
index c81199a..953beaa 100644
--- a/texts.py
+++ b/texts.py
@@ -2,6 +2,10 @@ from misc.utils import fetch_quote
 from db.models.tickets import TicketStatus
 
 
+# ============================================================
+# PREMIUM EMOJI
+# ============================================================
+
 class PremiumEmoji:
     def __init__(self, emoji_id: int, emoji: str):
         self.emoji_id = emoji_id
@@ -11,135 +15,201 @@ class PremiumEmoji:
         return f'<tg-emoji emoji-id="{self.emoji_id}">{self.emoji}</tg-emoji>'
 
 
-## EMOJIS
-
-
-MALENIA_LOGO = PremiumEmoji(5265053829522562789, "☀️")
-MALENIA_HEART = PremiumEmoji(5276516908257025723, "❤️")
-MALENIA_LINK = PremiumEmoji(5276012730636082950, "🔗")
-MALENIA_COINS = PremiumEmoji(5276298354551199712, "🪙")
-MALENIA_LOCKED = PremiumEmoji(5276346642868508688, "🔒")
+# — Иконки бота
+MALENIA_LOGO    = PremiumEmoji(5265053829522562789, "☀️")
+MALENIA_HEART   = PremiumEmoji(5276516908257025723, "❤️")
+MALENIA_LINK    = PremiumEmoji(5276012730636082950, "🔗")
+MALENIA_COINS   = PremiumEmoji(5276298354551199712, "🪙")
+MALENIA_LOCKED  = PremiumEmoji(5276346642868508688, "🔒")
 MALENIA_SUPPORT = PremiumEmoji(5275968088746006467, "🎧")
 
-## MAPPING
+
+# ============================================================
+# МАППИНГИ
+# ============================================================
+
 TICKET_STATUS_EMOJIS = {
-    TicketStatus.CLOSED.value: "🔴",
-    TicketStatus.OPEN.value: "🟢",
+    TicketStatus.CLOSED.value:  "🔴",
+    TicketStatus.OPEN.value:    "🟢",
     TicketStatus.PENDING.value: "🟡",
 }
 
-## TEXTS
+
+# ============================================================
+# СТАТУСЫ ПОДПИСКИ
+# ============================================================
+
+# — Иконки статусов
+STATUS_ICON_ACTIVE   = "🟢"
+STATUS_ICON_DISABLED = "🔴"
+STATUS_ICON_EXPIRED  = "🟡"
+STATUS_ICON_LIMITED  = "🟠"
+STATUS_ICON_UNKNOWN  = "⚪"
+
+# — Тексты статусов
+STATUS_ACTIVE   = "Активна"
+STATUS_DISABLED = "Отключена"
+STATUS_EXPIRED  = "Истекла"
+STATUS_LIMITED  = "Превышен лимит трафика"
+STATUS_UNKNOWN  = "Неизвестен"
+
+
+# ============================================================
+# ФОРМАТИРОВАНИЕ ДАННЫХ
+# ============================================================
+
+# — Дни до истечения подписки
+DAYS_LEFT_POSITIVE = "{days} дн."
+DAYS_LEFT_EXPIRED  = "истекла {days} дн. назад"
+DAYS_LEFT_TODAY    = "истекает сегодня"
+
+# — Username
+NO_USERNAME      = "нет username"
+USERNAME_DISPLAY = "@{username}"
+
+# — Internal Squads
+NO_SQUADS = "нет"
+
+# — HWID лимит
+UNLIMITED_HWID = "без ограничений"
+
+# — Трафик
+NO_TRAFFIC_LIMIT   = "без ограничений"
+TRAFFIC_WITH_LIMIT = "{used} / {limit}"
+TRAFFIC_NO_LIMIT   = "{used}"
+
+# — Прочее
+NOTHING_PLACEHOLDER = "🍃"
+
+
+# ============================================================
+# ПОЛЬЗОВАТЕЛЬСКИЙ ИНТЕРФЕЙС
+# ============================================================
+
 MAIN_MENU = (
     str(MALENIA_LOGO)
     + " <b>Malenia — <i>{quote}</i></b>\n\n"
-    + f"<i>{MALENIA_COINS} Личный кабинет</i>"
+    + f"<i>{MALENIA_COINS} Личный кабинет</i>\n"
+    + f"<b>{MALENIA_LINK} Ваша ссылка на подписку: {{link}}</b>"
 )
+
+FAQ_TEXT = "faq"
+
+GENERAL_PROCESSING = "<i>⏳ Выполняю...</i>"
+
 STANDARD_FALLBACK = (
     "<b>❌ Что-то пошло не так</b>, прожмите /start и повторите попытку позже."
 )
 
-TEMP_SUPPORT_FORM = (
-    "обратитесь в поддержку, прикрепив текст ниже:\n\n" "<code>\n" "{code}\n" "</code>"
-)
-CHECKOUT_PAYMENT_CHOICE = (
-    "в поддержку чирканите епта там всё обьяснят\n" + TEMP_SUPPORT_FORM
-)
-
 CALLBACK_FALLBACK = "❌ Что-то пошло не так"
-CONTEXT_REINITIATED = "🔴 Контекст данного взаимодействия сброшен. Данные могут отличаться от указанных вами."
 
-GENERAL_PROCESSING = "<i>⏳ Выполняю...</i>"
+CONTEXT_REINITIATED = (
+    "🔴 Контекст данного взаимодействия сброшен. "
+    "Данные могут отличаться от указанных вами."
+)
+
+
+# ============================================================
+# ОФОРМЛЕНИЕ ПОДПИСКИ
+# ============================================================
 
 SUBSCRIPTION_DEVICE_SELECTOR = (
     "выбери колво устройств епта. тут ещё цена есть смотри опа: {price}"
 )
-WHITELISTS_ALREADY_ON = "уже включены!"
+
 SUBSCRIPTION_DURATION_SELECTOR = (
     "тут короче сколько время. а ещё цена смотри ОПА {price}"
 )
 
-SUPPORT_INIT = f"<b>{MALENIA_SUPPORT} <i>Что-то не работает? Жалоба? Предложение?</i></b>\n— всё сюда, желательно со скриншотами. Чем детальнее описание, тем быстрее ответ.\n\n<i>❌ Для отмены — /cancel</i>"
-SUPPORT_MSG_SENT = "⏳ Сообщение отправлено. Для выхода — /cancel, вы можете вернуться сюда из главного меню в любое время."
+WHITELISTS_ALREADY_ON = "уже включены!"
+
+TEMP_SUPPORT_FORM = "обратитесь в поддержку, прикрепив текст ниже:\n\n"
+
+CHECKOUT_PAYMENT_CHOICE = (
+    "в поддержку чирканите епта там всё обьяснят\n"
+    + TEMP_SUPPORT_FORM
+)
+
+
+# ============================================================
+# ПОДДЕРЖКА
+# ============================================================
+
+SUPPORT_INIT = (
+    f"<b>{MALENIA_SUPPORT} <i>Что-то не работает? Жалоба? Предложение?</i></b>\n"
+    "— всё сюда, желательно со скриншотами. "
+    "Чем детальнее описание, тем быстрее ответ.\n\n"
+    "<i>❌ Для отмены — /cancel</i>"
+)
+
+SUPPORT_MSG_SENT = (
+    "⏳ Сообщение отправлено. Для выхода — /cancel, "
+    "вы можете вернуться сюда из главного меню в любое время."
+)
+
 SUPPORT_SIGNATURE = "<b>✍️ Сообщение от технической поддержки:</b>"
-ADMIN_TICKET_WITH_RW = (
-    "🎫 <b>ТИКЕТ T-{ticket_number:04d}</b>\n\n"
+
+
+# ============================================================
+# ШАБЛОНЫ — ОБЩИЕ БЛОКИ
+# ============================================================
+
+# Используется в SUPPORT_SUBSCRIPTION и ADMIN_TICKET_WITH_RW
+_SUPPORT_USER_DESCRIPTION = (
     "👤 <b>Имя:</b> {full_name}\n"
     "🔗 <b>Username:</b> {username_display}\n"
     "🆔 <b>Telegram ID:</b> <code>{telegram_id}</code>\n\n"
-    "━━━━━━━━━━━━━━━━━━━━━━━━━━━━\n\n"
-    "📋 <b>ПОДПИСКА REMNAWAVE</b>\n\n"
-    "{status_icon} <b>Статус:</b> {status}\n"
-    "📅 <b>Истекает:</b> {expire_date}\n"
-    "⏳ <b>Осталось:</b> {days_left}\n"
-    "📊 <b>Трафик:</b> {used_traffic}\n"
-    "📱 <b>HWID лимит:</b> {hwid_limit}\n"
-    "🎯 <b>Internal Squads:</b> {squads}\n\n"
-    "━━━━━━━━━━━━━━━━━━━━━━━━━━━━\n\n"
-    "🔑 <b>UUID в Remnawave:</b> <code>{remnawave_uuid}</code>"
 )
+
+_DIVIDER = "━━━━━━━━━━━━━━━━━━━━━━━━━━━━\n\n"
+
+
+# ============================================================
+# ШАБЛОНЫ — ЗАЯВКИ И ТИКЕТЫ
+# ============================================================
+
+SUPPORT_SUBSCRIPTION = (
+    "<b>🎫 ЗАЯВКА НА ПОКУПКУ:</b>\n\n"
+    + _SUPPORT_USER_DESCRIPTION
+    + "\n" + _DIVIDER
+    + "🗓️ Подписка на <b>{duration}</b> месяцев.\n"
+    + "📱 Количество устройств: <b>{devices}</b>\n"
+    + "🏳️ Белые списки: <b>{whitelist_description}</b>\n\n"
+    + "💰 Итого: <b>{price}₽</b>"
+)
+
+ADMIN_TICKET_WITH_RW = (
+    "🎫 <b>ТИКЕТ T-{ticket_number:04d}</b>\n\n"
+    + _SUPPORT_USER_DESCRIPTION
+    + "\n" + _DIVIDER
+    + "📋 <b>ПОДПИСКА REMNAWAVE</b>\n\n"
+    + "{status_icon} <b>Статус:</b> {status}\n"
+    + "📅 <b>Истекает:</b> {expire_date}\n"
+    + "⏳ <b>Осталось:</b> {days_left}\n"
+    + "📊 <b>Трафик:</b> {used_traffic}\n"
+    + "📱 <b>HWID лимит:</b> {hwid_limit}\n"
+    + "🎯 <b>Internal Squads:</b> {squads}\n\n"
+    + _DIVIDER
+    + "🔑 <b>UUID в Remnawave:</b> <code>{remnawave_uuid}</code>"
+)
+
 ADMIN_TICKET_WITHOUT_RW = (
     "🎫 <b>ТИКЕТ T-{ticket_number:04d}</b>\n\n"
     "👤 <b>Имя:</b> {full_name}\n"
     "🔗 <b>Username:</b> {username_display}\n"
     "🆔 <b>Telegram ID:</b> <code>{telegram_id}</code>\n\n"
-    "━━━━━━━━━━━━━━━━━━━━━━━━━━━━\n\n"
-    "⚠️ <b>Аккаунт в Remnawave не найден</b>"
+    + _DIVIDER
+    + "⚠️ <b>Аккаунт в Remnawave не найден</b>"
 )
 
-
 ADMIN_STANDARD_FALLBACK = (
     "<b>❌ Что-то пошло не так</b>, обратитесь к логам для подробностей."
 )
 
 
-## FUNCTIONS
-def build_main_menu_text() -> str:
-    return MAIN_MENU.format(quote=fetch_quote())
+# ============================================================
+# ВСПОМОГАТЕЛЬНЫЕ ФУНКЦИИ
+# ============================================================
 
-
-NO_USERNAME = "нет юзернейма"
-STATUS_ICON_ACTIVE = "🟢"
-STATUS_ICON_DISABLED = "🔴"
-STATUS_ICON_EXPIRED = "🟡"
-STATUS_ICON_LIMITED = "🟠"
-STATUS_ICON_UNKNOWN = "⚪"
-
-# Текст статуса подписки
-STATUS_ACTIVE = "Активна"
-STATUS_DISABLED = "Отключена"
-STATUS_EXPIRED = "Истекла"
-STATUS_LIMITED = "Превышен лимит трафика"
-STATUS_UNKNOWN = "Неизвестен"
-
-# Шаблон для остатка дней: {days} дн.
-DAYS_LEFT_POSITIVE = "{days} дн."
-
-# Когда подписка уже истекла
-DAYS_LEFT_EXPIRED = "истекла {days} дн. назад"
-
-# Когда подписка истекает сегодня
-DAYS_LEFT_TODAY = "истекает сегодня"
-
-# Когда нет username в Telegram
-NO_USERNAME = "нет username"
-
-# Формат отображения username (с @)
-USERNAME_DISPLAY = "@{username}"
-
-# Когда у пользователя нет Internal Squads
-NO_SQUADS = "нет"
-
-# Когда лимит HWID не установлен (0 или None)
-UNLIMITED_HWID = "без ограничений"
-
-# Когда лимит трафика не установлен
-NO_TRAFFIC_LIMIT = "без ограничений"
-
-# Шаблон для отображения трафика с лимитом: {used} / {limit}
-TRAFFIC_WITH_LIMIT = "{used} / {limit}"
-
-# Шаблон для отображения трафика без лимита: {used}
-TRAFFIC_NO_LIMIT = "{used}"
-
-
-NOTHING_PLACEHOLDER = "🍃"
+def build_main_menu_text(link: str) -> str:
+    return MAIN_MENU.format(quote=fetch_quote(), link=link)
\ No newline at end of file